> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-analytics-query-api-docs.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Do Uninstall Counts Differ Between the Key Metrics Dashboard and Segmentation?

> Why uninstall counts differ between Key Metrics and Segmentation — one tracks per-user uninstall time, the other counts per-device events.

## Problem

There is a discrepancy in the uninstall counts between the Key Metrics dashboard and Segmentation numbers.

<img alt="mismatch.png" src="https://mintcdn.com/moengage-analytics-query-api-docs/dKEqeh2ILfSrPmB2/images/moengage_29f0ac.png?fit=max&auto=format&n=dKEqeh2ILfSrPmB2&q=85&s=3f1c5b6e9a8debe5881c822a3745fe56" width="1376" height="280" data-path="images/moengage_29f0ac.png" />

## Explanation

* This difference is expected.
* The Key Metrics dashboard tracks the uninstall time attribute and records it when a user uninstalls the app from all their devices. <img alt="key metrics.png" src="https://mintcdn.com/moengage-analytics-query-api-docs/e-xTJgaB2EK9nPFr/images/moengage_ea5a85.png?fit=max&auto=format&n=e-xTJgaB2EK9nPFr&q=85&s=2758557c9395e9fd471784135dc62f76" width="1440" height="356" data-path="images/moengage_ea5a85.png" />
* Segmentation numbers count each uninstall event for each device separately. <img alt="segmentation.png" src="https://mintcdn.com/moengage-analytics-query-api-docs/h_14varmBpj2xk72/images/moengage_4530b9.png?fit=max&auto=format&n=h_14varmBpj2xk72&q=85&s=c0d04c6028e693c5183a518c7e07e420" width="1440" height="160" data-path="images/moengage_4530b9.png" />