> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-analytics-query-api-docs.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Does the "No Active Device Present for the User" Error Occur?

> Fix the No Active Device Present error by configuring iOS push notification settings under APNS in your MoEngage workspace and restarting the session.

## Problem

When sending push notifications in iOS to a reachable user, the error "No active device present for the user" appears.

<Info>
  This error occurs when push notifications are not configured in your MoEngage workspace.
</Info>

## Solution

Perform the following steps:

1. Configure push notifications in your MoEngage workspace at **Settings** > **Channels** > **Push** > **App push** > **iOS (APNS)**.
   <img alt="push ios.png" src="https://mintcdn.com/moengage-analytics-query-api-docs/-pkfGoVejWypw2ZS/images/moengage_620718.png?fit=max&auto=format&n=-pkfGoVejWypw2ZS&q=85&s=80621d5bb8e21cb243c58c26ccdacb79" width="2756" height="1510" data-path="images/moengage_620718.png" />
2. After configuring, log out of your workspace and then log back in. Push notification services may take up to 30 minutes to start working.