> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-analytics-query-api-docs.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Is the Countdown Timer in OSM Static?

> OSM countdown timer not working? This issue occurs when invalid characters are used during campaign configuration. Learn how to fix it in MoEngage.

## Problem

The countdown timer in the OSM campaign is static and not working properly.

<img alt="421.png" src="https://mintcdn.com/moengage-analytics-query-api-docs/DPmJojzt83dkElsC/images/moengage_3710f7.png?fit=max&auto=format&n=DPmJojzt83dkElsC&q=85&s=da0c5ef367e184c3d6f7acfdfbc2a517" width="748" height="292" data-path="images/moengage_3710f7.png" />

## Cause

This issue occurs during campaign configuration when an invalid character is used to set the timer countdown.

<img src="https://mintcdn.com/moengage-analytics-query-api-docs/sTa-MpGol_Z26FCg/images/moengage_599858.png?fit=max&auto=format&n=sTa-MpGol_Z26FCg&q=85&s=c1ec89ba33e5c9f6a4f0589aab7da150" width="1600" height="1600" data-path="images/moengage_599858.png" />