> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-analytics-query-api-docs.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# 2-way conversations

> Enable two-way WhatsApp conversations in MoEngage using chatbot flows or live agent routing through Infobip and Gupshup partner integrations.

You can engage your users in 2-way conversations using MoEngage and its Partner Integrations. With 2-way conversations, you can:

1. Reply to customer messages via structured chat-bot flows
2. Reply to customer messages by routing them to agent conversations

## **How it works?**

1. Create a chatbot or configure agent chats for WhatsApp on Infobip or Gupshup. For more information on integrating Infobip or Gupshup with MoEngage, refer to [Infobip](https://partners.moengage.com/hc/en-us/articles/13790757790868-Configure-Infobip) and [Gupshup](https://partners.moengage.com/hc/en-us/articles/13790830100372-Configure-Gupshup).
2. Send a WhatsApp campaign to your users using Infobip or Gupshup as the sender.
3. Configure the 2-way conversations based on the user's response.
4. You can end the campaign if the customer does not respond to the message.

### **Infobip**

Handling 2-way conversations with Infobip:

<img alt="Screen_Shot_2022-04-13_at_3.20.47_PM.png" src="https://mintcdn.com/moengage-analytics-query-api-docs/3A7-J6mnpx8QeTV4/images/moengage_8eb643.png?fit=max&auto=format&n=3A7-J6mnpx8QeTV4&q=85&s=c274b768536497c67ed66400d4c10244" width="2248" height="900" data-path="images/moengage_8eb643.png" />

To know more, you can refer to:

* [**Answers**:](https://www.infobip.com/docs/answers) Answers is a chatbot-building platform that allows you to build, test, and deploy highly customized chatbots of different types.
* [**Conversations**:](https://www.infobip.com/docs/conversations) Conversations is Infobip's **Cloud Contact Center Solution** (CCaaS). It allows you to engage in conversations with your customers over some of the most popular channels.

### **Gupshup**

Handling 2-way conversations with Gupshup:

<img alt="Screen_Shot_2022-04-13_at_3.21.08_PM.png" src="https://mintcdn.com/moengage-analytics-query-api-docs/DPmJojzt83dkElsC/images/moengage_37c5b9.png?fit=max&auto=format&n=DPmJojzt83dkElsC&q=85&s=dfaf03f54c59ab079fd33ae9c1dfce3e" width="2246" height="954" data-path="images/moengage_37c5b9.png" />

To know more, you can refer to:

* [**Conversational AI**:](https://www.gupshup.io/conversational-messaging-platform/conversational-ai) You can build intelligent chatbots and deploy them on any messaging channel.
* [**Agent Assist**:](https://www.gupshup.io/conversational-messaging-platform/agent-assist-dashboard) You can address customer queries across the channels that are preferred by your customers.