Sender Configuration
To configure a Sender from Kaleyra on the MoEngage Dashboard, do the following:- Go to Settings->WhatsApp->Sender Configuration.
- Click +Add connector on the left menu.
- Choose Kaleyra from the list of WA providers or connectors available in the dropdown available and click Done.
- Click on + Sender at the top right corner of the screen to configure the sender details, as explained below.
| Field Name | Description |
|---|---|
| Sender name | This field denotes the name you want to provide to the Sender profile. This would be available in the Sender so that you can recognize this easily while using it to create a campaign inside MoEngage. The Sender Name should be between 5-50 characters. This is a mandatory field. |
| WhatsApp business number | This field denotes the phone number registered with WhatsApp (directly or via Kaleyra) using which you want to send out WhatsApp Messages to your users. This is a mandatory field and is also referred to as the WABA number. |
| sid | SID is the security identifier for your Kaleyra account, and it is mandatory to send this information in your API request. To get your SID, refer to the steps mentioned in Kaleyra’s developer documentation. |
| api-key | The API Key will be used to identify the account that is making the API call. Provide the API Key of your Kaleyra account here. To get your API Key, refer to the steps mentioned in Kaleyra’s developer documentation. |
| delivery-report-callback-url | To track the delivery of your WhatsApp Messages in MoEngage:
|
| kaleyra-host | This is the API URL for sending the request. Sample host URL: https://api.in.kaleyra.io/Note : This is a sample URL. Contact the Kaleyra team to know the host details. |
- Click Save to save the sender’s details. Upon successful integration, you will get a success message, as shown above.
Steps to Enable Delivery Tracking in Kaleyra
- Login to kaleyra.io
- Click on the Profile name in the top right corner
- Click on Settings in the list
- On the page that loads, click on the Settings tab. In the Enable WhatsApp Callback URLs section, add https://moengage-whatsapp-prod.kaleyra.io in the text area.
- Click Save
- You should have pre-approved templates with Kaleyra to create a WhatsApp campaign for a Kaleyra Sender in MoEngage.
- You can create the same template verbatim in MoEngage. For more information, refer to Add Templates.